What is self storage?
Self Storage is an industry in which space is rented to tenants on a monthly basis. A self storage facility provides rooms, lockers, containers, and/or outdoor parking space in which tenants can store and access their belongings. Self storage tenants may include businesses and individuals.
What is a self storage auction?
Storage auctions are held when someone fails to pay their rent or abandons their unit, and we auction off what was in them. Only 1-2% of all the rented storage units in the country ever go to auction. Television shows like “Storage Wars” have caused an increase in attendance at storage auctions across the country. We work with our customers to try to avoid selling their storage units at auction.
What’s a roll-up door?
Roll-up doors are like garage doors – they roll up overhead for simple access. They’re usually wider than swing doors, so it’s easier to take things in and out.
What’s the difference between an indoor and outdoor unit?
Indoor storage units are protected from the elements and have broad hallways and often large elevators to use. Outdoor storage units usually offer drive-up access and are generally all on one level. At Albany SuperStorage, all of our storage units are inside. We even have drive in loading docks, so your move into the storage unit of your choice can be completely protected from the weather. We also have flatbed carts that are free to use while at Albany SuperStorage.
What’s the difference between access hours and office hours?
Office hours are the hours when your Property Manager is in the office. They are there ready and available to provide customer service and answer any questions you may have, sell you the supplies you may need, take payment, etc. Access hours are the actual hours in which you may access your storage unit. At Albany SuperStorage, you can access your unit 24 hours a day, 365 days a year if necessary.
What type of identification do I need to start renting a unit?
A valid driver’s license or federal ID with picture is required to rent a storage unit.
How long does it take to finish the transaction on move-in day?
The entire move-in process takes about 15 minutes. Please keep in mind that this time is dependent on whether there are other customers waiting ahead of you. Calling ahead to schedule a time to come in is best, as the Property Manager can suggest the optimal times for you to come visit. Mornings are usually the slowest period of the day while afternoons are busier.
What is the minimum time that I can normally store for?
The minimum rental period is 1 month.
Can you receive packages and mail on my behalf?
We will gladly accept packages and mail for you and notify you when they arrive. Contact us at 518-434-1906 for more details.
What type of payment do you accept?
Cash, check, Visa, MasterCard and all major credit cards are accepted at most facilities. If you drop your payment in the night payment box, please DO NOT put cash in this box. We also offer convenient monthly automatic credit card withdrawal and online bill pay.
Can I pay for my unit over the phone?
You will need to visit the facility first to sign the self storage facility agreement and make the initial payment. After that, you may call to make payments via credit card.
Do you give me a key?
You can purchase your own lock and key, and you will be the only one to have access to your unit. We sell high quality locks in our office at Albany SuperStorage.
Do I need insurance?
You may carry your own insurance (check your homeowner’s or renter’s policy to see if you are already covered). If not, we offer protection through the Choice Protection Plan here in the office. Our lease does require that you provide verification that you carry your own insurance or purchase Choice Protection. Coverage is the tenant’s responsibility.
What are climate controlled units?
Climate-controlled storage units, also known as temperature controlled units, use heating and air conditioning systems to maintain temperatures between 55 and 80 degrees. Maintaining a controlled environment is an extra step toward preventing warping, cracking, rust, corrosion, mold, mildew, and infestation that can occur in severe hot or cold weather. Using climate controlled storage is recommended if you are storing important documentation, computer equipment and electronics, photographs, books, wood or leather furniture, artwork, clothing, or other valuable possessions. If you plan on accessing your climate controlled unit belongings, not only does climate control shield your possessions, it also makes visiting your unit a much most pleasant visit.
Should I use a climate controlled unit?
Climate controlled storage is a great option if you are storing important items that you want an extra measure of protection with. Some examples of these items are documents, antiques and heirlooms, furs, computer equipment and electronics, photographs, books, wood or leather furniture, artwork, clothing, draft supplies, tools and machines, cameras, pharmaceutical samples and medical supplies, seasonal inventory or other valuable possessions. Contact the self storage Property Manager in Albany at 518-434-1906 for help on what should be stored in climate controlled units.
Should I make a reservation?
Availability often changes on a daily basis. It is recommended that you make a reservation in order to secure the space you need.
